advanced /ədˈvɑːnst/ (adj) having the most modern and recently developed ideas, methods, etc. Example: Since the hotel installed an advanced computer system, all operations have been functioning more smoothly
chain /tʃeɪn/ (n) a group of stores or hotels owned by the same company Example: Budget-priced hotel chains have made a huge impact in the industry
check in /tʃek – ɪn/ (v) to register at a hotel Example: Do you know your check-in time ?
confirm /kənˈfɜːm/ (v) to state or show that something is definitely true or correct, Example: Please write to confirm your reservation
expect /ɪkˈspekt/ (v) to think or believe that something will happen Example: You can expect a clean room when you check in at a hotel
housekeeper /ˈhaʊskiːpə(r)/ (n) a person, usually a woman, whose job is to manage the shopping, cooking, cleaning, etc. in a house or an institution Example: Eloise's first job at the hotel was as a housekeeper and now she is the manager
notify /ˈnəʊtɪfaɪ/ (v) to formally or officially tell someone about something Example: They notified the hotel that they had been delayed in traffic and would be arriving late.
preclude /prɪˈkluːd/ (v) to prevent something from happening or someone from doing something; to make something impossible Example: The horrible rainstorm precluded us from traveling any further.
quote /kwəʊt/ (v, n) to repeat the exact words that another person has said or written Example: We were quoted a price of $89 for the room for one night
rate /reɪt/ (n) a measurement of the speed at which something happens Example: The sign in the lobby lists the seasonal rates
reservation /ˌrezəˈveɪʃn/ (n) an arrangement for a seat on a plane or train, a room in a hotel, etc. to be kept for you Example: I know I made a reservation for tonight, but the hotel staff has no record of it in the system
service /ˈsɜːvɪs/ (n) useful function Example: The food was good but the service was very slow.