advanced /ədˈvænst/ (adjective) having the most modern and recently developed ideas, methods, etc. Example: Since the hotel installed an advanced computer system, all operations have been functioning more smoothly
chain /tʃeɪn/ (noun) a series of connected metal rings, used for pulling or fastening things; a length of chain used for a particular purpose Example: Budget-priced hotel chains have made a huge impact in the industry
check in /tʃek ɪn/ (phrasal verb) to go to a desk in a hotel, an airport, etc. and tell an official there that you have arrived Example: Do you know your check-in time ?
confirm /kənˈfɜːrm/ (verb) to state or show that something is definitely true or correct, especially by providing evidence Example: Please write to confirm your reservation
expect /ɪkˈspekt/ (verb) to think or believe that something will happen or that somebody will do something Example: You can expect a clean room when you check in at a hotel
housekeeper /ˈhaʊskiːpər/ (noun) a person, usually a woman, whose job is to manage the shopping, cooking, cleaning, etc. in a house or an institution Example: Eloise's first job at the hotel was as a housekeeper and now she is the manager
notify /ˈnəʊtɪfaɪ/ (verb) to formally or officially tell somebody about something Example: They notified the hotel that they had been delayed in traffic and would be arriving late.
preclude /prɪˈkluːd/ (verb) to prevent something from happening or somebody from doing something; to make something impossible Example: The horrible rainstorm precluded us from traveling any further.
quote /kwəʊt/ (verb) to repeat the exact words that another person has said or written Example: We were quoted a price of $89 for the room for one night
rate /reɪt/ (noun) a measurement of the speed at which something happens Example: The sign in the lobby lists the seasonal rates
reservation /ˌrezərˈveɪʃn/ (noun) an arrangement for a seat on a plane or train, a room in a hotel, etc. to be kept for you Example: I know I made a reservation for tonight, but the hotel staff has no record of it in the system
service /ˈsɜːrvɪs/ (noun) a system that provides something that the public needs, organized by the government or a private company Example: The food was good but the service was very slow.