charge /tʃɑːdʒ/ (v, n) to ask an amount of money for goods or a service Example: What did they charge for the repairs ?
compile /kəmˈpaɪl/ (v) to produce a book, list, report, etc. by bringing together different items, articles, songs, etc. Example: The clerk is responsible for compiling the orders at the end of the day
customer /ˈkʌstəmə(r)/ (n) a person or an organization that buys something from a store or business Example: Let's make sure all invoices sent to customers are kept in alphabetical order
discount /ˈdɪskaʊnt/ (n, v) an amount of money that is taken off the usual cost of something Example: We are offering a 10 percent discount to all new customers
efficient /ɪˈfɪʃnt/ (adj) doing something well and thoroughly with no waste of time, money, or energy Example: The accountant was so efficient in processing the customer receipts that she had the job done before lunch
estimate /ˈestɪmeɪt/ (v, n) a statement of how much a piece of work will probably cost Example: We estimated our losses this year at about five thousand dollars
impose /ɪmˈpəʊz/ (v) to introduce a new law, rule, tax, etc.; to order that a rule, punishment, etc. be used Example: The company will impose a surcharge for any items returned
mistake /mɪˈsteɪk/ (n) an action or an opinion that is not correct Example: I made a mistake in adding up your bill and we overcharged you twenty dollars
order /ˈɔːdə(r)/ (n, v) a request to make or supply goods Example: The customer placed an order for ten new chairs
promptly /ˈprɒmptli/ (adv) without delay Example: We always reply promptly to customers' letters
rectify /ˈrektɪfaɪ/ (v) to put right something that is wrong Example: Embarrassed at his behavior, he rectified the situation by writing a letter of apology
terms /tɜːmz/ (n) the conditions that people offer, demand, or accept when they make an agreement, an arrangement, or a contract Example: The terms of payment were clearly listed at the bottom of the invoice