charge /tʃɑːrdʒ/ (noun) the amount of money that somebody asks for goods and services Example: What did they charge for the repairs ?
compile /kəmˈpaɪl/ (verb) to produce a book, list, report, etc. by bringing together different items, articles, songs, etc.; to collect information in order to produce a book, list, etc. Example: The clerk is responsible for compiling the orders at the end of the day
customer /ˈkʌstəmər/ (noun) a person or an organization that buys goods or services from a shop or business Example: Let's make sure all invoices sent to customers are kept in alphabetical order
discount /ˈdɪskaʊnt/ (noun) an amount of money that is taken off the usual cost of something Example: We are offering a 10 percent discount to all new customers
efficient /ɪˈfɪʃnt/ (adjective) doing something in a good, careful and complete way with no waste of time, money or energy Example: The accountant was so efficient in processing the customer receipts that she had the job done before lunch
estimate /ˈestɪmeɪt/ (verb) to form an idea of the cost, size, value etc. of something, but without calculating it exactly Example: We estimated our losses this year at about five thousand dollars
impose /ɪmˈpəʊz/ (verb) to introduce a new law, rule, tax, etc.; to order that a rule, punishment, etc. be used Example: The company will impose a surcharge for any items returned
mistake /mɪˈsteɪk/ (noun) an action or an opinion that is not correct, or that produces a result that you did not want Example: I made a mistake in adding up your bill and we overcharged you twenty dollars
order /ˈɔːrdər/ (noun) the way in which people or things are placed or arranged in relation to each other Example: The customer placed an order for ten new chairs
promptly /ˈprɑːmptli/ (adverb) without delay Example: We always reply promptly to customers' letters
rectify /ˈrektɪfaɪ/ (verb) to put right something that is wrong Example: Embarrassed at his behavior, he rectified the situation by writing a letter of apology
terms /tɜːrmz/ (noun) the conditions that people offer, demand or accept when they make an agreement, an arrangement or a contract Example: The terms of payment were clearly listed at the bottom of the invoice